Cohesive Quality Capacity

Opt2Lead’s edge in designing more effective quality management systems comes from our focus on fluidity; an adaptable style of quality management that we call Cohesive Quality Capacity (CQC). O2L emphasizes core fundamentals and system integration rather than individual process improvement methodologies or separate “quality programs”. The principal advantages lie in its simplicity and effectiveness.

Fluidity Theory™

The dynamic properties of CQC enables a more practical and holistic approach to QMS resource management. Segregated quality specialities (patient experience, patient safety, and process improvement, to name a few) can inadvertently increase complexity and suppress contribution. These “programs” are interconnected, yet resources and workflows are rarely synchronized. The fluidity theory helps quality system practitioners organize around system priorities rather than employee job functions. The result is better efficiency and faster adaptation to changing circumstances.

Requirements: Assessing requirements consists of an aggregate view of the organization’s typical QMS workload. This includes things like: strategic goals (clinical quality, patient safety, patient satisfaction, etc.), regulatory and accreditation requirements, process improvement objectives, incident management, and other daily QMS accountabilities.

Resources: Assessing resources involves detailing the roles and responsibilities of all team members.

QMS FlexShare™: Leaders can monitor QMS flux by mapping resource capacity with workflow demand. Once properly balanced, unforeseen fluctuations in QMS burden can be proactively moderated. Real-time triggers and protocols should yield actions that supplement workflow using existing talent or provisional resources – a practice called QMS FlexShare. The net effect is to help organizations weather unforeseen change or rapidly escalating QMS work through better system fluidity. The diagram below illustrates these points.












In healthcare, as in other industries, adaption is the new core proficiency. Recognizing those instances where adaptation can be strategically planned and scripted is a leading step to achieving a high-performing QMS.

Opt2Lead’s clients benefit from our analysis of their Quality System Fluidity. You can get more information on this QMS SERVICE by selecting the GET STARTED link below, and completing the short inquiry form on that page. You may also contact us directly at 888.819.7212 and choose the “GET STARTED” option.